Account Associate

Job Summary

• Manages the relationship with assigned portfolio of Cigna Insurance Middle East and Africa clients.
• Ensuring performance of each assigned policy to agreed service levels customer/client satisfaction and driving continuous improvement
• Resolves complex customer issues and identifies improvements to prevent issues from re-occurring
• Educates clients on plan design and renewal options.
• Participate in strategic meetings on retention rate success challenges.
• Building and maintaining relationships with brokers Clients and internal customers.
• Resolves non-routine issues escalated from more junior team members.

Main duties/Responsibilities

• Work hand in hand with the Corporate Client Manager to pro-actively manage and negotiate renewal executing annual renewal strategy and optimizing profitability.
• Peer review of the Renewal Proposal Installation documents final ...