Account Associate

Job Summary

• Manages the relationship with assigned portfolio of Cigna Insurance Middle East and Africa clients.
• Ensuring performance of each assigned policy to agreed service levels, customer/client satisfaction and driving continuous improvement.
• Resolves complex customer issues and identifies improvements to prevent issues from re‑occurring.
• Educates clients on plan design and renewal options.
• Participates in strategic meetings on retention rate, success, challenges.
• Builds and maintains relationships with brokers, clients, and internal customers.
• Resolves non‑routine issues escalated from more junior team members.

Main Duties/Responsibilities

• Work hand in hand with the Corporate Client Manager to proactively manage and negotiate renewal, executing annual renewal strategy and optimizing profitability.
• Peer review of the Renewal Proposal, Installation documents, ...