Job Description
**Job Summary**
+ Manages the relationship with assigned portfolio of Cigna Insurance Middle East and Africa clients.
+ Ensuring performance of each assigned policy to agreed service levels, customer/client satisfaction and driving continuous improvement
+ Resolves complex customer issues and identifies improvements to prevent issues from re-occurring
+ Educates clients on plan design and renewal options.
+ Participate in strategic meetings on retention rate, success, challenges.
+ Building and maintaining relationships with brokers, Clients, and internal customers.
+ Resolves non-routine issues escalated from more junior team members.
**Main duties/Responsibilities**
+ Work hand in hand with the Corporate Client Manager to pro-actively manage and negotiate renewal, executing annual renewal strategy and optimizing profitability.
+ Peer review of the Renewal Proposal, Installation documents, final rates, and TOBs.
+ Support in preparing...
+ Manages the relationship with assigned portfolio of Cigna Insurance Middle East and Africa clients.
+ Ensuring performance of each assigned policy to agreed service levels, customer/client satisfaction and driving continuous improvement
+ Resolves complex customer issues and identifies improvements to prevent issues from re-occurring
+ Educates clients on plan design and renewal options.
+ Participate in strategic meetings on retention rate, success, challenges.
+ Building and maintaining relationships with brokers, Clients, and internal customers.
+ Resolves non-routine issues escalated from more junior team members.
**Main duties/Responsibilities**
+ Work hand in hand with the Corporate Client Manager to pro-actively manage and negotiate renewal, executing annual renewal strategy and optimizing profitability.
+ Peer review of the Renewal Proposal, Installation documents, final rates, and TOBs.
+ Support in preparing...
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