Account Director

About Compnow:

Compnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software update, a complex network architecture restructure, or an ongoing procurement partner – we have the expertise, experience, and passion to deliver the best IT solutions for you.

Why Compnow?

Every Voice Counts – When you join our team, your skills and ideas will be welcomed.

Be Remarkable – Your contribution is key to our success. You don’t stop growing, neither do we.

Do What’s Right – We make a point of keeping our skills current and increasing our impact.

Create Connections – Your manager acts as a mentor to help guide you and your career.

Our business rewards hard-work and initiative. We supply you with the building blocks you need to grow. Internal career opportunities are possible in the long term to grow with our company.

Perks and benefits:

• A free day of leave on your birthday
• Five weeks annual leave incentive
• Employee discounts on IT equipment and hundreds of well known brands
• Training programs designed for you
• Long term career pathways

What you’ll do?

The Account Director for Higher Education is accountable for leading and growing a portfolio of multi university customers, balancing time between on campus engagement and office-based strategy development. The role is centred on driving revenue and long-term account value through the sale of end user computing, audiovisual, and networking solutions and services. 

Acting as the primary commercial and strategic lead, the Account Director builds strong executive relationships, uncovers new opportunities, and shapes solution roadmaps that align to each institution’s priorities. By coordinating internal specialists and partners, the role ensures high quality delivery, strong governance, and consistent account performance. Its core purpose is to expand market presence, achieve sales targets, and position Compnow as a trusted technology partner across the Higher Education sector.

• Lead and grow a portfolio of multi university accounts, maintaining strong executive and operational relationships across each institution.
• Develop and execute strategic account plans that drive revenue growth, solution adoption, and long term customer value.
• Identify, qualify, and close opportunities across EUC, AV, and Networking solutions and associated services.
• Conduct regular on campus engagement to deepen client understanding, uncover new needs, and strengthen partnership alignment.
• Coordinate internal technical specialists, solution architects, and delivery teams to shape and present compelling solution proposals.
• Oversee end to end sales cycles, including forecasting, pipeline management, commercial negotiation, and contract governance.
• Ensure high quality delivery outcomes by maintaining strong oversight of project performance, customer satisfaction, and risk management.
• Act as the primary escalation point for account related issues, ensuring timely resolution and maintaining customer confidence.
• Monitor market trends, competitor activity, and sector developments to inform account strategy and identify new growth opportunities.
• Represent Compnow at Higher Education events, forums, and industry engagements to strengthen brand presence and thought leadership.
• Maintain accurate CRM records, reporting, and account documentation to support governance and business planning.
• Collaborate with marketing, product, and partner teams to develop targeted campaigns and solution offerings for the Higher Education sector.

What you’ll bring?

• Minimum of five years’ experience in enterprise sales or strategic account management, within the IT industry.
• Proven track record of managing large, complex customers with multiple stakeholders and long sales cycles.
• Broad understanding of IT infrastructure, end user computing, audiovisual technologies, and networking solutions.
• Strong relationship building skills with the ability to engage confidently at executive and operational levels.
• Excellent communication and presentation capabilities, able to articulate complex solutions clearly and persuasively.
• Collaborative mindset, actively contributing to team culture and making a genuine effort to integrate and work well with others.
• Proactive problem solver with a strategic mindset and the ability to anticipate customer needs.
• Self-motivated and accountable, consistently driving outcomes and meeting performance expectations.

What else do you need to apply?

• Travel on-site to our office in Alexandria and to client sites across Sydney.
• Must be an Australian resident available to work full time without restrictions

Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working With Children Check.

We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character. And finally – have you made it this far and don’t meet every single requirement? Don’t count yourself out just yet – you may be exactly the person we are looking for and encourage your application.

All submissions will be treated with the strictest confidence. No phone, email, or agency requests. We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.