Job Description
How you will help:
Executive Relationships Management:
Clearly establish relationships with Executive Directors, Directors and Managers within our clients. The customer should identify you as a trusted partner who solves complex business problems.
Middle Mgt and Working Level - Relationship Management:
Individual must be comfortable presenting to all levels of management and critical stakeholders within the client. The individual must have an understanding of the details of our business, so they can easily communicate pertinent information to each level of the organization. This must be evident through established relationship and Senior Managers throughout the client. Revenue Growth:
Identify new opportunities for growth. Opportunities will drive further product penetration across technology/transaction management solutions, Consulting and BPO services. Demonstrate consistent revenue growth and product penetration within a client. Develop complete statements of work that include but are not limited to the following components: Solution design, pricing, SLA’s and remedies. Manage the end to end SOW development and approval process to completion with existing clients. Financial Forecasting and Management:
Consistently forecast client revenue on time and accurately. Present, review and gain approval for Synchronoss invoices with the client. Demonstrate a deep understanding of the cost drivers that impact client profitability. Deliver profitable solutions that meet Synchronoss objectives. Create financial models that project P/L for client and individual programs. Have a deep understanding of the resource requirements across all product offerings (Consulting/Operations/R&D) required to meet the customer expectations. Have a thorough understanding of the client’s budget constraints or targets.
Who we have in mind:
Strong Leadership Skills:
Ability to focus resources to discover, meet, and exceed the client’s needs, while achieving Company business objectives Ability to think creatively Ability to identify, nurture and grow a cohesive, dynamic and highly performing team environment Ability to articulate plans and the interrelationship between specific tasks as related to meeting program, client and company objectives Strategic and Financial Planning Capabilities
Ability to budget programs and manage financial aspects of the client relationship Comprehensive understanding of the clients’ industry including marketplace trends Ability to serve as the client advocate and provide data driven counsel to clients in conjunction with aligning business needs/changes/performance to the stated goals Inter Personal, Relationship and Communication Skills
Ability to build and maintain professional business relationships An effective communicator who can understand and balance needs / asks of customer with company’s strategies and priorities in discussions and strive towards a win / win position The ability to be a bridge of connectivity between Japan local teams and other Global teams Skill at developing and delivering presentations to clients and prospective clients Strong oral, editing, and written skills in Japanese and English
It would be great if you had:
BA or BS degree or equal experience required; graduate degree in business or specialist area preferred A minimum of 10 years experience working for a software, consulting or communications firm managing large scale e-Commerce or Operations oriented initiatives Extensive professional experience managing significant client relationships Widely seasoned technical specialist in field Comprehensive understanding of the techniques of a professional services/consultancy firm Experience in Telecommunications a plus (especially with Softbank)
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