Account Management Associate

Job Title: Account Management Associate

Employment Type: Full-Time

Location: Parañaque

Job Description

TheAccount Manager Associateserves as the primary support pillar for our client-facing operations. The mission of this role is to ensure client satisfaction, maintain high retention rates, and support the team in driving organic growth within our existing portfolio. You will act as a liaison between our clients’ needs and our company’s solutions.

Duties & Responsibilities

Client Engagement & Support

• Act as a reliable point of contact for client inquiries and concerns, ensuring not only a rapid response time but also the proactive identification of underlying needs.
• Assist in the onboarding of new clients.
• Schedule and help facilitate regular check-in meetings and Business Reviews.
• Monitor client health metrics and identify at-risk accounts before they chur...