Account Manager B2C

The Account Management department aims to acquire and retain clients in our high valued segments. As an Account Manager you will handle our client portfolio whom you hold the overall responsibility to grow and retain.

Retention strategy is to keep close contact with current customer base and incentivise them by offering customer service beyond what is expected, e.g. escalating issues, issuing bonuses, customizing offers/arrangements, host events etc. In addition, the role involves thorough client analysis, improvements in ways of working, both internally and towards clients, to ensure the business revenue from each client is optimized.

Participating in marketing and development projects such as seasonal/recurring promotions, product rebranding, process improvements and development of user experience is expected, while ensuring all projects are executed effectively and align with our strategic goals.

If you’re a team player...