Job Description
We are seeking an Account Manager to join our team in Calgary.
The Account Manager will provide support to the client servicing team to ensure client focused account support and relationship management is provided to external clients and internal consultants. The Account Manager is responsible for the set-up of new groups, providing professional customer service and support to clients, benefit consultants, brokers and customer service representatives for an assigned block of business. The employee is expected to also focus on client retention and cross/up-selling to the block of business assigned to the employee. Client retention and relationship management is critical to the success of this role.
The Account Manager will provide support to the client servicing team to ensure client focused account support and relationship management is provided to external clients and internal consultants. The Account Manager is responsible for the set-up of new groups, providing professional customer service and support to clients, benefit consultants, brokers and customer service representatives for an assigned block of business. The employee is expected to also focus on client retention and cross/up-selling to the block of business assigned to the employee. Client retention and relationship management is critical to the success of this role.
The Account Manager will:
Be a strategic thinker and able to offer innovative solutions
Network and build relationships
Ability to cultivate strong collaborative relationships with external and internal colleagu...
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