Account Manager

Account Manager

Location: Montreal (Hybrid)

Type: Full time

Auxo is hiring an Account Manager for a fast‑growing AI company that helps SMBs increase revenue and performance through a modern growth platform. You will own customer relationships end to end, support their long‑term success, and help them get maximum value from a powerful suite of AI‑driven products.

This role is ideal for someone who enjoys building strong customer relationships, managing a large portfolio, and driving both retention and expansion.

What You Will Do

• Serve as the day‑to‑day point of contact for customers and build strong, long‑lasting relationships
• Run performance reviews, monitor account health, analyze results, and surface opportunities to improve outcomes
• Identify upsell and expansion opportunities across the product suite
• Partner with Product, Engineering, and Growth to resolve issues quickly and advocate for customer needs
• Create scalable processes, communication cycles, and playbooks that support long‑term customer success
• Maintain a deep understanding of the product and guide customers on best practices to maximize value

Who You Are

• Experience in Account Management, Customer Success, or other client‑facing roles
• Strong interpersonal skills and the ability to build trust easily
• Highly organized with the ability to manage a large book of business independently
• Comfortable owning revenue‑related responsibilities such as upsells and expansions
• Collaborative and proactive in communicating customer feedback internally
• Excited about AI and motivated to help SMBs adopt new technology

Nice to Have

• Experience with marketing or sales software
• Familiarity with ads, SEO, or digital growth tools
• Background working with SMB customers