Account Manager - CEE

Account Manager - CEE & Italy Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. It automates everything from travel bookings to expenses, invoice processing, and more, eliminating manual work and boosting productivity. About Us Founded in 2015, we have grown to over 1,800 people in 12 offices worldwide, with headquarters in London and Boston. Our mission is to power real work through automation and a 7‑star experience. The Role Join our Account Management Growth Team to manage a portfolio of small to medium‑sized accounts in Central Eastern Europe & Italy. You will ensure customer satisfaction, drive growth and margin, and build lasting relationships in a fast‑paced, hyper‑growth environment. What you will be doing Own a portfolio of SMB customers and maintain high engagement with key decision‑makers. Understand customers’ businesses and help them maximise Perk usage. Identify growth opportunities and expand your portfolio with new business. Use data analytics to provide regular business reviews, reports and presentations to senior stakeholders. Meet and exceed quarterly upselling and cross‑selling targets. Build strong relationships that shape clients’ business travel programmes. Resolve account problems swiftly and design long‑term solutions. Act as the key contact between internal teams and the Account Management Team for smooth product integrations. Prioritise tasks to maximise impact across key business areas. What you will need to succeed Native or near‑native level of English. Native level of Italian or Polish. Previous experience with Eastern European or Baltic markets. 1–2 years of account management or customer success experience. Background in SaaS or travel‑tech highly preferred. Outstanding presentation and communication skills with the ability to build deep relationships. Excellent prioritisation and time‑management skills. Result‑oriented mindset with customer satisfaction as a priority. Strong analytical skills to translate data for customers. Attributes we love Empathetic and problem‑solving orientation. Honest, open, trustworthy, and a strong team player. Focused and determined, resisting distractions. Open to feedback and constructive criticism. Our benefits Competitive compensation, including equity. Generous vacation days. Private healthcare. Onsite gym & fitness app subsidy. Flexible compensation plan. Unforgettable events, including travel to our hubs. Spring Health: 12 therapy & 12 coaching sessions per year. Exponential growth opportunities. VolunteerPerk: 16 paid volunteer hours per year. Work from anywhere: 20 days per year allowance. IRL English or Spanish lessons at our Barcelona office. 19 weeks of parental leave. How We Work We adopt an IRL‑first approach, working together in person three days a week. This role requires residence within commuting distance of a hub, though relocation support may be available for qualifying candidates. English is the official language at the office. Protect Yourself from Recruitment Scams All official communication comes from @perk.com or @externalperk.com. We never ask for equipment payments, personal bank details, or early sensitive data, and we never use unofficial apps such as WhatsApp or Telegram. Report suspicious messages to Seniority level Entry level Employment type Full‑time Job function Technology, Information and Internet J-18808-Ljbffr