Account Manager

Job Title: Account Manager BFSI

Location: Chennai

Experience: 815 years

Industry: IT Services

Domain: BFSI (Banking, Financial Services & Insurance)

Employment Type: Full-time

About the Role:

We are seeking a seasoned Account Manager with a strong background in BFSI and IT services to manage and grow strategic client relationships. The ideal candidate will have a deep understanding of the BFSI domain and a proven ability to drive revenue growth through strategic account management, client engagement, and delivery oversight.

Key Responsibilities:

Own and manage a portfolio of BFSI accounts, ensuring strong client relationships and satisfaction.

Drive business growth by identifying opportunities for upselling and cross-selling IT services and solutions.

Act as a trusted advisor to clients, understanding their business and technology needs.

Collaborate with internal teams (delivery, pre-sales, solutions, marketing) to craft client-centric solutions.

Lead contract negotiations, renewals, and SOW (Statement of Work) creation.

Monitor and ensure the quality of service delivery, SLA adherence, and issue resolution.

Forecast revenue and manage P&L for assigned accounts.

Drive account planning, QBRs (Quarterly Business Reviews), and strategic initiatives with clients.

Stay current with industry trends, regulatory changes, and emerging technologies in BFSI.

Required Skills & Qualifications:

Bachelors degree (MBA or equivalent preferred).

8+ years of experience in IT Services Sales/Account Management, with a focus on the BFSI sector.

Strong knowledge of BFSI processes, regulatory landscape, and technology ecosystems.

Excellent relationship-building, communication, and stakeholder management skills.

Proven track record in managing multi-million-dollar accounts and delivering consistent revenue growth.

Ability to navigate complex client environments and engage with C-level executives.

Familiarity with IT services such as Application Development, Cloud, Data Analytics, Digital Transformation, and Managed Services.

Preferred Qualifications:

Experience working with Tier-1 BFSI clients.

Exposure to global delivery models (onsite/offshore).

Understanding of FinTech trends and digital disruption in BFSI.