Account Manager

At Zoho, the Account Manager is responsible for managing and growing strategic customer accounts across the Latin America region. This role focuses on providing ongoing guidance to customers to help them optimize their use of Zoho's solutions, improve their overall experience, and address evolving business challenges through our suite of applications.

The Account Manager acts as a trusted advisor, maintaining strong relationships with customers while identifying opportunities for account growth, cross-selling, and long-term retention.

Responsibilities

• Develop in-depth knowledge of Zoho's software products and ecosystem.
• Manage and support existing customer accounts across the LATAM region.
• Identify and, when possible, anticipate customer needs and implement action plans to address them.
• Maintain customer satisfaction as a top priority.
• Increase customer retention and reduce account churn.
• Identify, generate, and ...