Account Manager

The Account Manager at Trax owns and grows customer relationships, ensuring successful delivery of Trax solutions while driving expansion through demonstrated business value. This role acts as the primary customer owner and trusted advisor, working cross-functionally to deliver outcomes.

Responsibilities

·      Own day-to-day relationships with assigned accounts and key stakeholders

·      Ensure successful onboarding, delivery, and ongoing execution of Trax solutions

·      Lead business reviews focused on KPIs, insights, and ROI

·      Identify and drive upsell, cross-sell, and renewal opportunities

·      Act as the voice of the customer internally, managing risks and escalations

·      Drive adoption and value realization across Trax...