Account Manager - Cincinnati

Account Manager Location: Cincinnati, OH (Hybrid) Company: cloudIT Reports to: CTO About the Role cloudIT is looking for a proactive, relationship-driven Account Manager to support our growing client base. You will be the primary contact for clients—ensuring they are informed, supported, and aligned with the technology services that help their business thrive. You’ll work closely with vCIOs, engineering, and leadership to deliver a consistent, exceptional client experience while identifying opportunities for modernization, security improvements, and automation. What You’ll Do Manage and nurture relationships with assigned clients. Serve as the point of contact for daily questions, updates, and service needs. Confidently manage client conversations during service challenges with transparency and professionalism. Support Quarterly Business Reviews (QBRs) and strategic planning. Identify technology upgrades, security enhancements, and automation opportunities. Assist with quotes, renewals...