Job Description
What You’ll Be Doing:
- Manage incoming client requests for serviced apartments, regionally and globally as required.
- Source and negotiate apartment options, confirming availability, pricing, and amenities with suppliers.
- Prepare and present tailored client proposals aligned to housing needs.
- Generate and issue booking documentation to internal operations and finance teams.
- Conduct guest follow-ups via phone and email to ensure satisfaction during stays.
- Participate in an on-call rota to support after-hours maintenance emergencies.
- Support special projects and broader team initiatives as needed.
- Respond promptly to customer service inquiries, ensuring effective issue resolution.
- Build and maintain strong client relationships through clear and consistent communication.
- Use Microsoft Office to manage documentation, reporting, and correspondence.
- Collaborate closely with internal teams t...
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