Account Manager, Customer Success & Professional Services - SaaS Software Solutions

Executive Alliance is pleased to represent our client who are a fast growth IT service management solutions provider with over 4,000 global customers where their platform is used daily by over 100,000 system administrators, impacting the daily working lives of over 9 million end users.

NOTE: This role sits 4 days near Etobicoke, ON, Canada in greater Toronto with Fridays being remote.

This is not a remote role, with ideal applicants being accessible to downtown Toronto.

Overview

They are seeking a proactive, relationship-driven Account Manager, Customer Success & Professional Services to guide and mentor a global team of Customer Success Managers (CSMs) while also owning a strategic portfolio of customers yourself. This role blends leadership, operational excellence, and hands-on customer engagement.

Who You Are

• You’re empathetic, customer-centric, and skilled at understanding both client and team nee...