Job Description

Responsibilities

  • Conduct regular site visits to monitor service standards, ensure legal compliance, and swiftly resolve operational issues.
  • Drive significant improvement in the Non-Cash Refund services Hit Rate through proactive on-site engagement and problem-solving at the store level.
  • Delivery of agreed sales targets primarily driven by existing account performance and utilization.
  • Delivery of account specific contractual obligations and agreed activities at store level
  • Improve merchants knowledge and expertise with our services
  • Dramatically improve merchant knowledge and expertise with our services through the creation of simplified training materials and continuous, hands-on staff training.
  • Analyze business statistics and translate data insights into concrete, actionable operational improvement plans at the store and counter level.
  • Accurate use of CRM to plan, record and report account specific activity
  • Create and maintain easy-to-understand support tools, manuals, and FAQs for merchant staff to ensure smooth service delivery.
  • Execute first and ongoing training for Department Store staff, focusing on compliance and service quality enhancement.
  • Responding to various questions from merchants
  • Collaboration with related departments(IT, Finance, Business Support etc)Manage a portfolio of Department Stores

    • Main KPI’s

  • Non-Cash hit-rate (usage of non-cash option such as Credit Card or Alipay, etc)
  • No of trainings organized for Department Stores
  • Retention of merchant contracts

    • Skills

  • Self-motivated, customer focused and target driven
  • Team player 
  • Structured and organised 
  • Excellent customer relationship and management skills
  • Business acumen and commercial understanding of all stages of the sales cycle
  • Good written / verbal communication and presentation skills
  • Ability to sell solutions 
  • Attitude to solve problems by suggesting solutions
  • Good knowledge of MS Office products and CRM tools
  • Proactive Attitude

    • Qualifications and education requirements

  • Minimum 3 years’ experience in Account or Sales Management
  • Written and conversational Business Japanese is required
  • Written and conversational English is a preferred
  • Sales talent with strong results orientation, passion and determination to reach sales targets
  • Experience in retail, financial services or tourist / hospitality industry preferred
  • The candidate with good network in retail industry will be preferred.
  • Hands on experience in proposing, planning and carrying out marketing and sales events.
  • Experience working with partners and stakeholders in leading and coordinating technology projects
  • Good understanding of inbound travel business
  • Demonstrate good presentation skills to conduct training
  • Strong relationship building skills

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