Account Manager - Fulfillment

Account Manager

An Account Manager is responsible for nurturing relationships with clients, understanding their needs, and ensuring efficient delivery of fulfillment services. Act as a liaison between the client and the company, handling inquiries, addressing concerns, upselling products or services, and managing a portfolio of accounts to ensure client satisfaction and retention. Strong communication, negotiation, and organizational skills are vital for success in this role.

Main Duties

• Manage the end to end onboarding of newly acquired shippers by the Sales team
• Building and maintaining relationships with clients, understanding their needs, and ensuring satisfaction
• Managing client accounts, overseeing orders, ensuring timely fulfillment and dispatch, and resolving any issues or discrepancies
• Serving as the primary point of contact between the client and internal teams, relaying information and ensuring smooth coor...