Job Description

Company:

IndemniProAccount Manager, Insurance - Full Time (Markham, Ontario)

We have an existing opportunity to add an Account Manager to our team!

Team Management Responsibilities:

  • Provide leadership, guidance and mentoring to a dedicated adjusting team
  • Ensure claims are processed efficiently, accurately, and in compliance with company policies and industry regulations.
  • Support achievement of financial and production targets through weekly review of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables.
  • Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings, and complaint management
  • Act in a consultative and advisory capacity on claims matters and technical issues
  • Collaborate with stakeholders to resolve complex claims.
  • Handle escalated claims to ensure resolution reached
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