Job Description

We are hiring an Account Manager to manage and grow our IT recruitment accounts in Australia.

This role is for someone with a mindset to win — a person who takes ownership, thinks creatively, builds strong personal relationships with clients, and consistently drives results.

You will work closely with our recruitment team to deliver fast, high-quality hiring outcomes, while ensuring clients receive strong value and ROI for their recruitment agency spend.

Key Responsibilities

1) Client Relationship Management

  • Manage day-to-day relationships with Hiring Managers, HR, Talent Acquisition and Procurement
  • Build strong personal rapport and long-term trust with key stakeholders
  • Understand client priorities, team structures, and hiring pain points
  • Represent Zone IT Solutions professionally across international markets

    • 2) Drive Recruitment Outcomes & Delivery Results

  • Own hiring outcomes across assigned accounts (contract & permanent roles)
  • Drive job intake, submissions, interview scheduling, feedback, offers and closures
  • Ensure speed, urgency, and accountability across the recruitment cycle
  • Proactively remove blockers and improve turnaround times

    • 3) Bring Value to Every Client Engagement

  • Share market insights (talent availability, rate trends, skill demand, hiring challenges)
  • Improve quality of submissions through strong role briefings and screening alignment
  • Build feedback loops to reduce delays and increase conversion rates
  • Ensure clients consistently experience strong value from their agency engagement

    • 4) Out-of-the-Box Thinking & Account Growth

  • Bring fresh ideas to improve delivery performance and client experience
  • Identify opportunities to expand Zone’s footprint within accounts (new teams, new regions, new projects)
  • Support client retention through proactive engagement and consistent delivery
  • Think commercially and contribute to revenue growth and account profitability

    • 5) Internal Coordination & Reporting

  • Work closely with recruiters to prioritise roles and drive execution
  • Maintain clean and accurate activity tracking in CRM/ATS
  • Provide weekly updates on pipelines, roles, challenges and outcomes
  • Ensure smooth communication between clients and internal delivery teams

    • Requirements

    What Success Looks Like (KPIs)

  • Strong client satisfaction and repeat hiring demand
  • Improved turnaround time from role briefing to shortlist
  • Strong submission-to-interview and interview-to-offer ratios
  • Consistent monthly closures and pipeline performance
  • Growth in active roles and deeper penetration within accounts
  • Strong client feedback on speed, quality, and service value

    • What We’re Looking For

    Must-Have

  • Strong communication and relationship-building skills
  • Results-driven mindset with high ownership and accountability
  • Experience working with clientsm in Australia/Europe is a plus)
  • Experience in IT recruitment/staffing in Account Management role
  • Ability to manage multiple priorities and drive follow-ups
  • Commercial thinking and client-first approach

    • Benefits

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