Job Description
The Account Manager (AM) role is the key player for strategic client satisfaction, retention, and strategic growth. This role bridges new client management with long-term account development, working closely with Business Developers (BDs) to ensure seamless transitions, onboarding, ongoing support, and relationship expansion. The AM is accountable for high service standards, project management, TMS adoption, issue resolution, and continuous performance tracking for assigned accounts.
Key Responsibilities
- Lead all onboarding activities, including TMS demos, credential setup, and training.
- Execute account growth strategies in partnership with BDs.
- Maintain consistent and proactive client communication via weekly updates, QBRs, and relationship check-ins.
- Resolve escalations involving billing, claims, service delays, or performance issues.
- Track client KPIs and identify actionable insights to increase wallet share.
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