Job Description

Responsibilities:

  • Manage a book of business, creating and executing tailored growth strategies for each account
  • Own license contracts, planning and tracking revenue targets
  • Conduct quarterly customer reviews in partnership with leadership and customer success
  • Collaborate cross-functionally to ensure quarterly and annual goals are reached
  • Forecast, plan, and deliver on organic revenue growth
  • Oversee customer retention, learning and acting on triggers that impact loyalty
  • Provide outstanding, “legendary” customer service with internal team support
  • Prepare and manage team and client-facing documents, scheduling, and travel
  • Proactively communicate wins and opportunities to leadership, always managing up and advocating for bold new ideas
  • Advise customers on best practices and change management, helping them demonstrate product value and secure internal buy-in
  • Mentor other CSMs and contribute to a culture of team growth, knowledge sharing, and constructive feedback

    • Qualifications & Skills

    Required:

  • Three or more years of account management experience
  • Customer champion with a focus on growth throughout the account life cycle
  • Ability to anticipate and match customer needs with appropriate solutions
  • Passion for digital marketing and ecommerce platforms, and a natural curiosity for new technology
  • Strong capability analyzing ecommerce sites for optimization and best practices
  • Proficient in Microsoft Office and Google Cloud; CRM skills a plus
  • Able to thrive under pressure and juggle multiple projects in a fast-paced, collaborative team
  • Excellent interpersonal, organizational, and problem-solving skills
  • Friendly, professional, and proactive demeanor—strong communicator, team player, and accountable self-starter

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