Job Description
Customer relationship management
- Accountable for managing strategic and/or Core 1 customers assigned to him/her
- Accountable for accuracy of customer data and hierarchies.
- Accountable for customer plans, their approval and follow-up with the unit management
- Accountable for building and coordinating relationships on many levels between customers organization and KONE as well as other stakeholders.
- Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team
Sell
- Responsible for creating and managing opportunities in his/her customer base with the account teams
- Responsible for sharing customer knowledge and contacts to support other account team members to win the orders
- Creates value propositions with clearly described benefits of KONE solutions for customer’s needs
- Accountable for national or frame agreements and managing the customer’s contract portfo...
- Accountable for managing strategic and/or Core 1 customers assigned to him/her
- Accountable for accuracy of customer data and hierarchies.
- Accountable for customer plans, their approval and follow-up with the unit management
- Accountable for building and coordinating relationships on many levels between customers organization and KONE as well as other stakeholders.
- Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team
Sell
- Responsible for creating and managing opportunities in his/her customer base with the account teams
- Responsible for sharing customer knowledge and contacts to support other account team members to win the orders
- Creates value propositions with clearly described benefits of KONE solutions for customer’s needs
- Accountable for national or frame agreements and managing the customer’s contract portfo...
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