Account Manager - MSP

• Sales & Account Management
• Sydney
• Contract

• Run a 'corporate services' managed service for a top tier consulting firm
• Your relationship management and problem-solving skills are required
• WFH 2 days a week & WFOffice 3 days a week - office located in Barangaroo

Exciting 12-month contract opportunity (maternity cover) to lead the Executive Assistant team supporting over circa 50 directors of business.

• Run a 'corporate services' managed service for a top tier consulting firm
• Your relationship management and problem-solving skills are required
• WFH 2 days a week & WFOffice 3 days a week - office located in Barangaroo

The company:

Launch Talent Solutions provides contract and perm labour management services for our clients. Launch is an award-winning Australian company with over 18 years trading in ANZ.
 
The role:

Launch TS runs a Managed Service with our top tier consulting client. This role is based on site with our client 3 days a week, WFH 2 days. The Account Manager is responsible for the end-to-end relationship management of the MSP (Managed Service Provider solution) with the customer. You are the main point of contact for the customer and are responsible for ensuring the customer receives a world-class experience across the solution.

This particular program works within the corporate services division of our customer caring for the Executive Assistant Function, servicing over 50 directors of business. You will lead the team of Executive Assistants on a daily basis.

You will be responsible for the running of the program and any transition of workforce that may be required. You will be responsible for the care of the EA workforce, their L&D program, their care program and their rostering needs.
 
The successful candidate:

The successful person can come from a wide background of skills and experience, the most important attribute you must possess is excellent problem-solving and relationship skills.
Beneficial skills and experience for this role include:

• Project Management
• Business process improvement and process streamlining
• Client implementation
• Relationship building and retention
• Contractor care and management
• Best practice in key account governance
• Commercial acumen
• Some knowledge of contingent labour regulatory compliance
• Ability to operationalise client strategy into SOPs
• Outstanding communication both verbal and written
• Excellent stakeholder management skills
• Having worked for a top tier consulting firm in the past would be of benefit

Behavioural traits

• Self-driven and motivated
• Customer centric
• Good attention to detail
• Problem solver and able to overcome obstacles autonomously

The successful candidate may have had the previous roles;

• Office Management
• Account Management – Managed Service
• Internal recruitment management
• Executive Assistant