Job Description
Primary job title: Account Manager
Role & Responsibilities
Role & Responsibilities
- Serve as the primary point of contact for assigned client accounts—drive onboarding, adoption, and day-to-day relationship management to ensure long-term retention.
- Develop and execute account plans that increase customer lifetime value through renewals, upsells, and cross-sell initiatives aligned to client needs.
- Negotiate contract renewals and amendments, manage pricing discussions, and close commercial agreements to meet revenue targets.
- Proactively monitor account health using CRM analytics and usage metrics; identify churn signals and implement mitigation plans.
- Coordinate cross-functional delivery with product, implementation, and support teams to meet SLAs and ensure high-quality customer outcomes.
- Prepare and present business reviews, performance reports, and ROI-driven recommendations to senior client stakeholders.
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