Account Manager (Sales)

The Account Manager is a hybrid leadership role responsible for end-to-end account delivery within a BPO / EOR environment. The role oversees client-dedicated team/s and workforce operations while serving as the primary owner of the client relationship. This position ensures consistent SLA performance, employee compliance, accurate billing, and high-quality service delivery through strong people leadership, operational governance, and structured client engagement. The Account Manager is the single point of accountability for team performance, client satisfaction, and contractual adherence.

Key Responsibilities

People, Workforce & Performance Management

• Lead and manage client-dedicated teams in alignment with workforce plans, client requirements, and contractual scope.
• Set and manage performance expectations aligned with SLAs, KPIs, productivity, quality, and attendance standards.
• Deliver regular coaching, feedback, and perform...