Job Description

To manage and grow existing client accounts in the European market by ensuring strong relationship management, account expansion, and revenue optimization for VAS products including Fintech solutions, PPOB services, and E-Wallet platforms .

Key Responsibilities

  • Manage and maintain relationships with existing clients and partners in the European region
  • Act as the main point of contact for day-to-day account coordination and issue resolution
  • Identify upselling and cross-selling opportunities across Fintech, PPOB, and E-Wallet products
  • Coordinate with internal teams (Product, Tech, Operations, Finance, Legal) to ensure smooth service delivery
  • Monitor account performance, usage, and revenue trends
  • Support contract renewals, commercial discussions, and pricing alignment
  • Prepare regular account reports, forecasts, and performance updates for management
  • Ensure compliance with European regulations and client requirements
  • Support onboarding and go-live process for new services within existing accounts

Requirements

Experience & Background

  • Minimum 3–5 years experience as Account Manager, Key Account Manager, or Client Success
  • Experience in Fintech, VAS, Digital Payments, PPOB, E-Wallet, or Telco-related services
  • Proven experience managing B2B clients in European markets
  • Strong understanding of contract management and client lifecycle

Skills & Competencies

  • Excellent relationship management and communication skills
  • Strong coordination and problem-solving capability
  • Commercial awareness with ability to grow accounts and protect revenue
  • Good analytical skills for account performance tracking
  • Able to work independently in a cross-border, multicultural environment

Language & Communication

  • Fluent English (mandatory)
  • Additional European language (French, German, Spanish, or Italian) is a strong advantage

Other Requirements

  • Willing to work with European time zones and occasional travel
  • Detail-oriented with strong follow-up and documentation skills
  • Comfortable working with CRM, reporting tools, and dashboards

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