Account Manager Support - German Speaking

The role

At TravelPerk, our customers' happiness is at the heart of our success. As an Account Manager Support DACH, you'll be pivotal in ensuring our customers in the DACH region feel supported, valued, and wowed by our service. This role is a perfect fit for a proactive problem-solver with a knack for building trust, who's excited by the challenge of increasing both customer satisfaction and account growth.

What you will do

• Manage a portfolio of long‑tail customers by expertly handling a high volume of inbound messages. This is a rather reactive role where your ability to solve problems quickly and effectively will be key.
• Act as TravelPerk’s biggest advocate within your clients and your clients' biggest advocate within TravelPerk. You’ll be the first one to address any issues, get support from our technical teams, and educate your clients on new product features.
• Identify common problems across your accounts and ...