Job Description

Essential Job Functions


  • Maintain a consistently high level of client service to both external and internal clients.

  • Develop a high level of understanding of the organization's structure, inter-department relationships, regulatory compliance and Company policies and procedures.

  • Coordinate with Sales and Operations to implement and maintain client Standard Operating Procedures.

  • Provide day-to-day contact with clients on operational issues.

  • Coordinate client service efforts from all offices and departments involved with assigned accounts.

  • Ensure services are meeting or exceeding client requirements and are in compliance with ISO procedures.

  • Ensure that all reports are accurate and distributed on time.

  • Resolve problems and recommend solutions to prevent similar occurrences.

  • Other duties as assigned

    • Other Skills & Abilities

  • Knowledge of the Import/Expor...

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