Account Relations Manager | Onsite | Night Shift

Job Summary

We are looking for a proactive and customer-focused Account Relations Manager to serve as the primary point of contact for existing customers . This role is responsible for account health monitoring, customer retention, renewals, and identifying upsell opportunities , ensuring clients maximize their fleet/technology solution services.

Key Responsibilities

• Serve as the main point of contact for existing customers
• Ensure customer satisfaction, engagement, and retention
• Handle customer change requests , including:
• Adding vehicles
• Adding cameras
• Account suspensions
• Report requests and account adjustments
• Conduct quarterly check‑ins and customer performance reviews
• Monitor customer accounts for health and usage:
• Device health
• Rules compliance
• Exceptions and alerts
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