Job Description

SecuritasTechnology, part of Securitas, a world-leading provider of integrated securitysolutions that protect, connect, and optimize businesses of all types and
sizes. More than 13,000 colleagues in 40 countries are focused daily on our
purpose to help make your world a safer place and our commitment to deliver an
unparalleled client experience. With clients at the heart of all we do, our
people, knowledge, and technology power our connected ecosystem of health,
safety and security solutions and services. 

Responsibilities
include

  • Extensive Excel Knowledge is a MUST: V-Lookups, Pivot Tables, and document consolidation
  • Service Call Management
  • Manage aged/open calls within assigned area of responsibility
  • SLA response management – escalate calls in jeopardy of a missed SLA
  • First-time fix/resolution management – identify areas of opportunity, e.g., technician truck stock
  • Investigate cancelled calls from ...

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