Job Description
**Schedule:** 1st Shift, Monday-Friday, 8:00am-4:30pm Pacific Time
_Overtime may be required based on business needs_
**What You Will Do –**
As an Account Services Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. In this position, you will:
+ Provide phone and/or email support for inquiries from sales and healthcare professionals
+ Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
+ Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
+ Understand, interpret, and explain detailed information of processes and procedures
+ Participate in continuous improvement activities/projects and assist in any additional team/o...
_Overtime may be required based on business needs_
**What You Will Do –**
As an Account Services Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. In this position, you will:
+ Provide phone and/or email support for inquiries from sales and healthcare professionals
+ Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
+ Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
+ Understand, interpret, and explain detailed information of processes and procedures
+ Participate in continuous improvement activities/projects and assist in any additional team/o...
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