Job Description

We’re looking for a Technical Account Manager to provide technical post-sales guidance to Automat-it customers while maintaining long-term relationships, identifying pain points, and addressing them. Work location - hybrid from London.

Responsibilities

  • Offer post-sales technical support to customers on complicated technical issues, maintain excellent customer relationships, and ensure satisfaction
  • Act as a post-sale Solutions Architect and collaborate with the Account Managers team to identify and capitalize on untapped opportunities
  • Be in charge of a portfolio of local and EU-based customers
  • Assess and address client queries and needs in a timely manner and assist with utilizing AWS services effectively
  • Advise customers on proper cloud environment usage
  • Assist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teams
  • Monitor account metrics, including CSAT and finan...

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