Job Description
Account Support Management
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You are accountable for maintaining a high level of customer satisfaction that results in revenue growth and account retention by understanding how business needs align with technical solutions, clarifying customer needs and setting appropriate expectations.
**How you will make your mark**:
- Leverage business and technology understanding to partner with key stakeholders in creating proposed solutions for customer.
- Proactively maintain high-level technology knowledge, operational expertise and understanding of industry trends.
- Utilize account support planning to identify business indicators and map to service solutions.
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You are accountable for maintaining a high level of customer satisfaction that results in revenue growth and account retention by understanding how business needs align with technical solutions, clarifying customer needs and setting appropriate expectations.
**How you will make your mark**:
- Leverage business and technology understanding to partner with key stakeholders in creating proposed solutions for customer.
- Proactively maintain high-level technology knowledge, operational expertise and understanding of industry trends.
- Utilize account support planning to identify business indicators and map to service solutions.
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