Job Description

Associate Support Analyst page is loaded

Associate Support Analyst

Apply locations Cebu, Philippines time type Full time posted on Posted 12 Days Ago time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id R95

Job Description:

A Day in the Life

  • Provide timely responses to customer service inquiries via product ticket system
  • Work with customers to identify and replicate errors and defects through a variety of communications means to ensure resolution
  • Collaborate with team members to provide resolutions to customer inquiries
  • Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes
  • Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elim...

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