Accounting Customer Support Specialist

At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

The Role

We are looking for a high-energy Customer Support Specialist for the Spanish-speaking markets to join our Customer Success Department. As a Customer Support Specialist, you will:

• Provide incredible support to the clients by showing great reactivity in solving accounting-related questions they may have
• Educate users on how to manage their business better with all the tools that Holded offers
• Proactively identify issues before arising
• Work cross-functionally with the Sales and Product teams
• Keep track of clients' feedback and suggest improvements
• Ensure that best-in-class service is given to customers
• Show a passion for teamwork and collaborati...