Accounting Support Specialist (remote)

Job Description

We are seeking for an ASSOCIATE SUPPORT ANALYST (ACCOUNTING) to join our growing team!

Overview

Provide basic user support to improve experience of customers and/or end-users of their assigned product.

A Day in the Life

• Provide timely responses to customer service inquiries via product ticket system
• Work with customers to identify and replicate errors and defects through a variety of communications means to ensure resolution
• Collaborate with team members to provide resolutions to customer inquiries
• Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes
• Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection...