Accounts Payable Senior Associate

Specific responsibilities include, but are not limited to the following:

• Serves as a Tier 2 escalation point for BPO resources.
• Responsible for the AP exception handling process and related customer support.
• Accountable for driving customer satisfaction through timely and accurate resolution of exceptions.
• Ability to work in a global matrix environment that is fast paced with shifting priorities.
• Ability to work proficiently in SAP and Excel.
• Work with team to continually update and improve the customer helpdesk and exception management playbooks in accordance with the other service owners and process owners.
• Support decisions related to customer helpdesk and AP exception escalations.
• Conduct regular assessments of helpdesk tickets and AP exceptions to derive root causes and propose solutions to continuously improve performance against SLAs
• Ensure compliance to internal and external policies, regulations, and...