Job Description

Process and response to Inquiries and requests while complying with SLA metrics.

Process transactions across AP, expenses, cash application and master data activities.

Validate supporting documentation for accuracy and completeness.

Perform employee expense payments and Audits.

Maintain and Administer vendor and customer master data in Oracle Fusion Cloud ERP.

Collaborate with Procurement, Vendors and Finance for accurate onboarding and updates.

Monitor, Triaging and work on ServiceNow tickets in the team’s queue.

Monitor integrations errors/payment errors and drive timely corrections.

Monitor and report on KPIs and SLAs.

Produce reports for Period Close, Audits, KPI, and Ad-hoc requests.

Perform month-end close activities and account reconciliations.

Provide general training to the organization, and in-depth training to other SSC colleagues.

Provide Compliance and Audit Support.

Special Projects Support – As needed

Support ERP system rollouts (Oracle Fusion)

Support Shared Service transitions to various regions.

Support Implementation of OCR/IDR in Oracle

Process Optimization (Identify and implement process improvement)

Qualifications

Work Experience:

5+ years in full-cycle AP and vendor master data management in an SME capacity.

Hands‑on experience with Oracle Fusion Cloud ERP and workflow platforms (e.g., ServiceNow).

Experience in supporting ERP rollouts and shared services transitions

Provide service delivery across multiple regions and business units

Proven success in shared services or global service delivery environments.

Skills:

Strong systems orientation and technology proficiency (Oracle Fusion, BI tools, ServiceNow)

Able to identify and implement process efficiency projects, and leveraging Oracle Fusion and automation functionalities (e.g. OCR, RPA).

Expertise in process analysis, root cause resolution, and automation (OCR, RPA).

Solid understanding of internal controls, SOX compliance, and audit requirements.

Proficient understanding of internal controls, SOX compliance, and audit support.

Ability to enforce policy compliance for expenses and payments

Ability to analyze AP metrics, identify trends, and support decision‑making.

Strong understanding of Automated Procure‑to‑Pay (P2P) (Vendor set up to Payments)

Working knowledge of tax regulations (e.g. VAT/GST) for AP.

Solidknowledge of general accounting principles.

Ability to thrive and adapt quickly in an evolving and changing environment

High level of self‑drive and commitment to achieving high performance

Demonstrates continuous learning, solution and growth oriented mindset

Reliable, takes ownership, and is resourceful

Can effectively work as a team, as well as independently

Capable of presenting insights and recommendations to management

Excellent time management, organization and prioritization skills

Effective communication skills and strong documentation skills

Strong analytical and problem‑solving capabilities

Qualifications:

Bachelor’s degree in accounting, Business Administration, or related disciplines

AP related Certifications such as:

APS – Accounts Payable Specialist

CAPS /CAPP– Certified Accounts Payable Specialist/Professional

Additional requirements

Able to work flexible hours/shifts to support projects and services in different time zones - as needed.

Flexible and able to travel oversees – as needed for SSC transitions and Oracle Fusion rollouts projects.

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