Job Description
- Maintain and update customer contact details
- Communicate directly with commercial customers regarding the status of their account
- Utilizing both internal and external portals to monitor correspondence (e.g., remittances, deductions, and credit requests)
- Issues credits of given customers . Research and resolve payment discrepancies
- Provides customers with A/R Aging reports to facilitate the collection of outstanding AR
- Resolves valid or unauthorized deductions by entering adjustment to customers account
- Responsible for clearing unauthorized deductions/applying of adjustments
- Providing account analysis to leadership on where the account stands.
- Processing of customer account adjustments by means of debits/credit
- Assist in the close of any given financial period
- Respond to internal requests / inquiries within a timely manner
- Perform ad-hoc duties as needed
- Responsible for daily cash app...
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