Accounts Receivable Analyst

HCLTech Hiring for Japanese Accounts Receivable Analyst

Note: Japanese JLPT Certificate L2/L1 is mandate, Candidate should be able to speak Jananese.

Roles and Responsibilities:

• Answer customer's queries via customer calls, emails, chat
• Resolve customer requests such as; checking product availability for a certain point in time, order status, request for a price quotation, request for information about account status and outstanding payments, and request an account statement, a copy of an invoice, or delivery document.
• Coordinate other departments such as Order management, collections dispute, and cash application team to resolve a customer inquiry.
• Process account receivable related to finance functions as required.
• Adhere to TAT and currency and manage queues and inquiries as per agreed metrics.
• Report out daily performance and update all performance and update al...