Accounts Receivable Associate

We seek a dedicated and proactive Accounts Receivable (AR) Associate to join our team. The ideal candidate will have a strong background in AR processes, excellent problem-solving skills, and a commitment to providing exceptional customer service

This role will be working from home permanently and during U.S. business hours.

Duties and Responsibilities

• Ensure performance meets/exceeds standard level agreements (SLAs)
• Process customer refunds
• Manage internal help desk and provide exemplary service to requesters
• Exercise due diligence before requesting assistance
• Input pertinent information regarding payments in the internal system
• Respond to all inquiries or requests in a timely fashion
• Identify short payments and forward them to the Collector for review and resolution
• Perform research and resolution of unidentified and/or unapplied cash by contacting internal stakeholders and/or custo...