Accounts Receivable Associate | Night Shift Schedule

Providing the following Services in the language indicated in support of TELUS' account receivables operations:

• Greet clients professionally and listen actively
• Effectively probe, determine and resolve the client's requirements following the department guidelines through first contact resolution.
• Confirm the solution and provide any additional education required if needed. Effectively transfer to other departments or Tier 2 if deemed necessary.
• Update clients records and follow guidelines for maintaining follow up and next steps in collection process Assess Credit Risk based on criteria Matrix
• Maintain broad knowledge of products, pricing, process, procedures, and other important issues through management communications.

What we are looking for:

• Strong command of the English language;
• Strong command and demonstration of Canadian language (accent, geographic-specific nuances and cultura...