Accounts Receivable B2B Collections

Overview

The B2B Collections Specialist is reponsible for managing a portfolio of commercial accounts, securing timely payments and resolving billing discrepanices. This role goes beyond “debt collection”; it requires a technical ability to navigate complex customer protals and communication skills to act as a bridge between our clients and service operations.

Key Responsibilities

• Portfolio Management: Proactively manage a high volume of B2B accounts to ensure payments are received within agreed terms, targeting a reduction in Day Sales Outstanding (DSO).
• Portal & Invoice Management: Navigate and maintain various customer third party portals (e.g., Ariba, Coupa, Tungsten) for invoice submission and payment status tracking. Ensure all invoices are correctly uploaded and “accepted” by client systems to prevent payment delays.
• Strategic Communication: Conduct professional collection calls and emails that preserve the client relationshi...