Job Description
Responsibilities:
Perform collection efforts for assigned portfolio of accounts in a professional, efficient, and effective manner while maintaining and improving customer relationships.Identify issues attributing to account delinquency and propose potential solutions with accounts receivable manager.Research and resolve customer Credit Memo issues. add Debit Memos as well pleaseResolve payment discrepancies and disputes in a professional manner. Prepare package for new customer/credit limit for manager to review.Run credit reports through D&B portal.Work internally to resolve billing issues required to release orders on hold.Research and resolve customer Credit Memo issues.Process payments and customer refunds per policy guidelines. Assist in the month-end closing process and prepare related financial reports, as needed.Identify remittance details through Payments Inbox.
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