Job Description

SUMMARY:

This customer-service oriented position, works with customers, many of whom are long-term, regarding the bill they received from us.


DUTIES AND RESPONSIBILITIES:

  • Provides support in our credit / accounts receivable department

  • Processing credit card payments

  • Follows established cadence schedule to follow up with customers on outstanding balances to ensure timely payment, account remains in good standing and meet departmental Days Sales Outstanding (DSO) expectations.

  • Working with multiple departments (e.g. returns, expediting, sales, customer service and warehouse) to gather information for customers to answer questions and resolve issues; working to correct invoice issues and concerns

  • Providing customer with copies of invoices, statements or any supporting documents as requested

  • Submitting invoices into customer portals (as needed)

  • Reconciling credits and returns...

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