Job Description

Job Summary The Application Support Specialist is responsible for supporting and implementing the Design Schedule ERP system for Earth Elements employees & the Efficiently placement candidates.

Additionally, you will support internal and external customers of Efficiently software systems.

Identification of specific end-user training programs that improve the skills, effectiveness, and productivity of Earth Elements’ employees within the Design Schedule platform will also be needed.

This position is also responsible for the processing, facilitating, and resolving of users’ support questions.

Who We Are .efficiently is a productivity partner, helping businesses become more efficient.

One of our core product offerings is Staffing Placement Services; we recruit and train global team members (primarily in India) and place them remotely with USA-based companies.

We are not a recruitment firm ;  we partner with our clients, and placement team members remain employees of .efficiently – reducing barriers and costs for global staffing.

Recruiting Intake/Job Description 1 Every business in the USA needs help with its staffing needs.

We provide vetted and trained offshore specialists in many industry verticals (our core focus is the construction industry).

These offshore team members allow companies to supplement their local teams with a cost-effective immediate solution.

We also offer an Enterprise SaaS Solution for the Construction Industry.

We are in BETA with our item management system; this allows Architects, Designers, Contractors and Supply Showrooms to work together in managing the selection and specification of building materials.

Key Responsibilities • Support the Design Schedule & Efficiently platform users in their day-to-day use of the system as it relates to their daily operations • Accounting Seed: o Manage Accounting Seed release cycles, including: ▪ Reviewing release notes ▪ Identifying relevant and impactful changes ▪ Communicating major updates to the accounting team oPerform upgrades in Sandbox, execute end-to-end accounting testing, and validate posting and GL entries.

o Deploy approved updates to Production and configure required system settings o Ensure new releases do not impact existing accounting processes or financial accuracy o Maintain documentation and SOPs related to accounting seed upgrades.

  • • Investigate system issues reported by the accounting team and identify root causes • Assist with user access, configurations, and permissions related to accounting modules • Understand accounting workflows (AP, AR, GL, invoicing, payments) to analyze errors and issues • Communicate with end users on their issues to understand the steps taken and ability to recreate, if possible, in our test environments • Responsible for the handling of initial calls from users and the entry of software defects in the event tracking system • Identify and escalate situations requiring urgent attention based upon internally established SLA • Work effectively as a team member with all members of the organization • Utilize Intercom and Atlassian (Jira) software for communication with end users and reporting issues to the development team, respectively • Review issues reported by users to assess, develop, and implement training programs for key workflows in the platforms 2 • Maintain current knowledge of the platforms and continually update learning documentation and videos accordingly • Performs other duties, as assigned Qualifications • Accounting degree required • Experience in AWS or Salesforce platforms is a plus • Experience using Accounting Seed is a plus • Candidate must have excellent verbal & written communication skills • Strong analytical and problem-solving skills to quickly identify an effective solution for customer issues • Ability to learn new technologies, software and must be a team player Shift Timings 6:00 PM IST – 3:00 AM IST (can negotiate 5-2 if the right candidate is found) Location Work from home (WFH) – Full-time IT Requirements This is a remote position and will require a strong internet connection.

    Further details will be provided during the interview.

    If you meet the qualifications and are interested in joining our team, please submit your resume.

    We are an equal-opportunity employer and welcome all qualified candidates to apply.

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