ACE - Assistant Conductor

Excellent Customer Service skills, Interpersonal and Communication

Comply with all related safety rules and procedures and report all hazards as required.

Attend and participate in all assigned training.

Resolve minor customer disputes / complaints on board the train with calm professionalism, including fare enforcement.

Effective and timely communication of relevant issues to passengers using both in person and public address system announcements.

Assist the conductor and the engineer in the inspection and basic troubleshooting of mechanical systems of rail equipment.

Assist the Conductor in submission of various reports to record movement delays, unusual occurrences, passenger inconveniences, and mechanical defects.

Comply with all operational and code of conduct rules / policies.

Submit to and pass periodic medical examinations as well as random drug and alcohol screenings.

Must pass yearly oper...