ACES Process Manager - AMZL BR, Amazon Customer Excellence System (ACES)

Overview

As an ACES Process Manager, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) at Amazon Logistics (AMZL). We are Amazon's last mile delivery arm, delivering packages and smiles to our customers everyday.

Responsibilities

• Being the Subject Matter Expert (SME) on all operational processes;
• Leading process integration efforts at our Delivery Stations (DS);
• Leading Continuous Improvement initiatives using Lean Six Sigma tools like Kaizens, Root Cause Analysis, etc.;
• Owning and managing change on a granular level;
• Performing audits to ensure continuous SOP adoption and eliminate defects and deviations;
• Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement;
• Make sure that we are alwa...