Job Description

Matrix is seeking a skilled and proactive Actimize Support Engineer with deep expertise in Anti-Money Laundering (AML) systems. This role involves supporting mission-critical applications such as Actimize SAM, CDD, and ActOne, ensuring system stability, performance, and compliance across infrastructure and data layers.


Key Responsibilities

 Application Support

  • Provide L1–L3 support for Actimize platforms (SAM, CDD, ActOne).
  • Monitor system health, jobs, and alerts; resolve performance and application errors.
  • Coordinate with vendors for patches, hotfixes, deployments, and escalations.

️ Infrastructure & IT Operations

  • Manage Windows/Linux servers, including patching, upgrades, and hardening.
  • Support deployments, environment refreshes, and troubleshooting with IT teams.
  • Ensure availability of compute, storage, and network resources.

 Security & Compliance

  • Apply OS, DB, and middleware patches; remediate vulnerabilities in collaboration with InfoSec.
  • Manage password rotation and enforce security controls.
  • Ensure compliance with internal audit and external regulatory standards.

️ Database & Data Support

  • Collaborate with DBAs for performance tuning, backup/restore, and data refreshes.
  • Troubleshoot ETL/data load issues and support reconciliation across systems.

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